Week 6 #15 LIbrary 2.0 & Web 2.0

I read some of the articles about Library 2.0 and though I agree that libraries are changing and should change--we also need to remember that we serve ALL of our customers and some will still need our hands-on help and don't want to use self check, databases, or the like. Librarians need to keep up their skills but should not expect that customers have the same skills. I worry at times that staff may think the technology means they don't have to be "bothered" by customers because we've made things easier for our customers.